Yes, you can cancel the Download process. See ‘How to guide’ Manage content under Settings. You need to free up some space in order to download the contents. What happens if there is not enough space on my computer’s hard drive when I try to download my free map update? Otherwise, please contact our Customer Care Team.

If you have made a backup using Naviextras Toolbox, you can restore the original configuration from the backup file stored on your computer. Some files are missing/corrupted on my SD card/navigation device. Naviextras Toolbox has a self-update feature, which prompts you to update it as soon as a newer version is available. How can I get the latest version of Naviextras Toolbox? How can I update Naviextras Toolbox? Naviextras Toolbox is a free software to manage the content on your device, download and install purchased map updates and connected services. Purchased contents can only be used on the SD card / device connected at the time of the purchase.

If I have more than one SD card/device, can I update both of them with the content I purchased?

To download the content you purchased, you need to have a broadband internet connection. The download time depends on your internet bandwidth. How long does it take to download updates? If the update process is aborted after a successful payment, proceed with launching Naviextras Toolbox to download update files from the Internet. If the process is aborted before payment, you will have to start the check-out process again, but all updates will still be in your cart. What happens if the update or payment process is aborted? How do I return or exchange a downloaded product that I have purchased?ĭownloaded products are not eligible for refund or exchange. How can I change the invoice?Īccording to the Terms and Conditions of purchase, it is not possible to modify an invoice after sending the order. I mistyped the invoicing data or I need an invoice for a different name and address. I do not want to pay online.Īt the moment it is only possible to pay online.Ĭheck your card details and try again or contact your bank. I do not have credit cards for online payment. You provide your credit card data directly to payment processor companies, and Naviextras Toolbox does not receive or store any sensitive data. They use the https secure transmission data protocol.

The online payment system is operated by the world's largest authorized online payment processor companies. Is online payment using Naviextras Toolbox safe? For some countries other payment methods are also accepted, such as direct debit and bank transfer, PayPal, DB24, CommerzBank OnlineBankingweb, Dresdner Bank internetbanking, Netpay, Paybox, iDEAL, Solo card, etc.

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